Privacy Policy

1. Introduction

valtiqilla ("we", "us", "our") is committed to protecting the personal information of individuals who use our services or interact with our website. This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with valtiqilla's relocation consultancy services based in George Town, Penang, Malaysia.

This policy applies to our website at valtiqillad.live, our service delivery operations, and all communications between valtiqilla and its clients. Please read this document carefully before sharing personal information with us.

For questions regarding this policy, please contact us at [email protected].

2. Data Controller

The data controller for personal information processed under this policy is:

• Business Name: valtiqilla
• Address: 110 Jalan Kelawei, 10250 George Town, Penang, Malaysia
• Email: [email protected]
• Phone: +60 14-400 2362

3. Information We Collect

3.1 Information you provide directly

• Full name, email address, and phone number submitted through our contact form
• Information about your relocation timeline, family composition, and service preferences shared during consultations
• Communication records including emails and call notes

3.2 Information collected automatically

• Browser type, operating system, and IP address via website logs
• Pages visited and time spent on site via analytics cookies (where consent is given)
• Cookie preference choices stored in your browser's local storage

4. Legal Basis for Processing

We process personal data on the following legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent — for marketing communications and optional analytics
• Contract performance — for delivering the services you have engaged us to provide
• Legitimate interests — for service improvement, fraud prevention, and internal record-keeping
• Legal obligation — where required by Malaysian law

5. How We Use Your Information

• To respond to your enquiry and discuss your relocation requirements
• To deliver the relocation, orientation, or settling services you have engaged
• To communicate relevant information during and after your service engagement
• To improve the quality of our services through internal review
• To comply with applicable legal and regulatory requirements in Malaysia

We do not sell personal data. We do not use personal data for automated decision-making with significant legal effects.

6. Data Sharing

We may share personal data in the following limited circumstances:

• With trusted third-party service providers (e.g. property managers, school administrators) where this is necessary to deliver your service — only the information required for that specific purpose is shared
• With analytics service providers where you have consented to analytics cookies
• Where required by Malaysian law or valid legal process

All third parties are required to handle personal data appropriately and confidentially.

7. Data Retention

• Service-related records are retained for a maximum of 3 years following the conclusion of your engagement
• Contact form submissions with no resulting service engagement are retained for 12 months
• Analytics data is retained per the policies of the analytics platform used

After these periods, data is securely deleted or anonymised.

8. Data Protection Measures

• HTTPS encryption on all website communications
• Access to client records is restricted to authorised team members only
• Digital records are stored on password-protected, access-controlled systems
• Regular internal reviews of data handling practices

9. Cookies

Our website uses cookies to function correctly and, with your consent, to improve your experience. For full details of the cookies we use, please refer to our Cookie Policy.

10. Your Rights

Under Malaysia's Personal Data Protection Act 2010 and applicable privacy principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for any processing based on consent
• Object to processing in certain circumstances
• Lodge a complaint with Malaysia's Department of Personal Data Protection

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 calendar days.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their respective policies before sharing any personal information.

12. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us at the address above.

13. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via our website. Continued use of our services after any update constitutes acceptance of the revised policy.

14. Contact

For any questions regarding this Privacy Policy or your personal data:

• Email: [email protected]
• Post: 110 Jalan Kelawei, 10250 George Town, Penang, Malaysia