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Terms & Conditions

Last Updated: 20 February 2025 · Effective Date: 20 February 2025

1. Definitions

2. Acceptance of Terms

By submitting an enquiry through the valtiqilla website or entering into a service agreement with valtiqilla, you confirm that you are at least 18 years of age, have the capacity to enter a binding agreement, and accept these Terms & Conditions in full.

If you are engaging on behalf of a company or organisation, you confirm you have authority to bind that entity to these terms.

3. Service Description

valtiqilla provides relocation consultancy services for professionals arriving in Penang, Malaysia. Current service packages include Executive Relocation Support, Neighbourhood Immersion Guide, and Post-Move Settling Service, as detailed on the Solutions page of this website. The precise scope of services is set out in the written service agreement provided before any engagement begins.

Services are available primarily within George Town and the broader Penang island. Scope for other areas is assessed on a case-by-case basis.

4. Service Agreements and Scope

A written service agreement is provided to the Client before any work commences. This agreement sets out the scope, deliverables, timeline, and fee for the selected services. Work begins only after the Client has signed the agreement and payment has been received in accordance with Clause 6.

Any changes to scope after an agreement has been signed require written confirmation from both parties and may incur additional fees.

5. Client Responsibilities

6. Payment Terms

All fees are quoted and payable in Malaysian Ringgit (MYR). Payment is required in full before service commencement unless otherwise agreed in writing. Accepted payment methods are outlined in the service agreement.

6.1 Cancellation and Refunds

Cancellation requests received more than 5 business days before the scheduled service start date are eligible for a full refund. Cancellations received with less than 5 business days' notice are eligible for a 50% refund. Once a service has commenced, fees are non-refundable for work already delivered. Cancellations due to circumstances outside the Client's reasonable control are assessed case by case.

7. Intellectual Property

All written materials, neighbourhood profiles, reports, and documentation produced by valtiqilla remain the intellectual property of valtiqilla unless otherwise agreed in writing. Clients are granted a non-exclusive, personal licence to use materials for their own relocation purposes. Redistribution or commercial use of these materials is not permitted.

8. Disclaimers

valtiqilla's services are consultancy in nature. We provide information, guidance, and introductions based on our knowledge and experience. We do not make binding recommendations on legal, financial, or medical matters. Clients are responsible for making their own informed decisions based on the information provided.

valtiqilla does not act as a property agent, legal advisor, financial advisor, or healthcare provider. Recommendations regarding properties, schools, medical practitioners, or service providers are made in good faith based on available information and do not constitute a warranty or endorsement.

9. Limitation of Liability

To the extent permitted by Malaysian law, valtiqilla's total liability to a Client in relation to any claim arising from these terms or the provision of services shall not exceed the total fee paid by the Client for the services to which the claim relates.

valtiqilla is not liable for: indirect or consequential losses; loss of income or business opportunity; losses arising from the Client's reliance on third-party recommendations; or delays caused by circumstances outside valtiqilla's reasonable control.

10. Confidentiality

valtiqilla treats all Client information as confidential and will not disclose it to third parties except where necessary to deliver the agreed services or as required by law. Clients are similarly expected to treat any proprietary methods or materials provided by valtiqilla as confidential.

11. Termination

Either party may terminate the service agreement with written notice if the other party materially breaches the agreement and fails to remedy the breach within 10 business days of written notice. valtiqilla may terminate an engagement with immediate effect if a Client engages in conduct that is dishonest, abusive, or prevents service delivery.

Upon termination, Clauses 7 (Intellectual Property), 9 (Limitation of Liability), and 12 (Governing Law) survive.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising from or relating to these terms or valtiqilla's services shall first be subject to good-faith negotiation between the parties. If a dispute cannot be resolved informally within 30 days, either party may refer the matter to the courts of Malaysia, with jurisdiction in Penang.

13. General Provisions

14. Changes to These Terms

valtiqilla may update these terms periodically. Material changes will be communicated via the website. Continued engagement with valtiqilla after any update constitutes acceptance of the revised terms.

15. Contact

For questions regarding these Terms & Conditions: